Q: How long after placing the order can it be shipped?
A: Spot goods are usually shipped within 1-3 working days. For customized or pre-sale products, please refer to the shipping time instructions on the specific product page.
Q: Do you offer international shipping?
A: Yes, we support global delivery. The shipping cost and delivery time may vary depending on the destination, and details can be viewed during settlement.
Q: How can I check the status of my order?
A: Log in to your account and view real-time status in the 'Order History' section. You will also receive email notifications containing logistics tracking numbers.
💳 Payment and Return/Exchange
Q: What payment methods are supported?
A: We support credit cards, debit cards, PayPal, Apple Pay, and more.
Q: What is the return and exchange policy?
A: Within 5 days from the date of receipt, if there are any quality issues with the product, you can contact us. The product must be kept in its original state, unused, and with the original packaging and labels. Due to hygiene reasons, jewelry is excluded.
Q: How to apply for a return?
A: Please send an email through the 'Contact Us' page or submit a return request in your account, and our customer service team will process it for you as soon as possible.
