Returns & Exchanges

If you need to return an item, request an exchange, cancel an order, or exercise your EU withdrawal right, please submit your request through the link below:

Return & Cancellation Request Form

If you're unable to access the form, you can also reach us at hi@oreviora.com. Kindly include your order number and the email address you used when placing the order.

Returns & Cancellations

All returns must be requested and approved before you ship anything back. Items sent back without prior approval may not be accepted.

Order Cancellations

You may cancel your order within 12 hours of purchase.

If the cancellation is processed before your order ships, we will issue a full refund within 2–3 business days.

Once an order has been dispatched, it can no longer be canceled. In that case, you may submit a return request after the item arrives.

30-Day Return Window

We accept return requests within 30 days of delivery. To qualify, your item must be in the same condition as when you received it — unworn or unused, with all tags, accessories, and original packaging. A receipt or proof of purchase is also required.

Once your request is reviewed and approved, we will send you return instructions, including the return address and any necessary shipping details.

Return shipping costs must be prepaid. We do not accept Cash on Delivery (COD) returns.

Please retain your return tracking number and share it with us once the package is on its way. Returns that don't meet these conditions may be refused.

Damaged or Incorrect Items

Please examine your order upon delivery. If you find that an item is defective, damaged, or not what you ordered, submit a request through our form or email us at hi@oreviora.com as soon as possible.

Be sure to include your order number along with clear photos or videos showing the issue, so we can review and resolve it quickly.

Exchanges

The quickest way to exchange an item is to submit a return request first. After the return is approved, you can place a new order for the replacement item you'd like.

12-Month Warranty for Quality-Related Issues

We stand behind the quality of our products and offer a 12-month warranty covering quality-related problems.

To file a warranty claim, please use our request form or contact us at hi@oreviora.com with your order number and photos or videos of the issue.

Please note that damage resulting from misuse, accidents, unauthorized modifications, or normal wear and tear is not covered.

Items Not Eligible for Return

The following may not qualify for a return:

• Custom or personalized items

• Gift cards

• Used, damaged, or incomplete items

• Items without valid proof of purchase

• Items returned without prior approval

• Products damaged by misuse, accidents, or unauthorized repair

If you're unsure whether your item qualifies, please submit a request before sending anything back.

European Union 14-Day Cooling-Off Period

For orders shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving the goods, for any reason and without justification.

To exercise your EU right of withdrawal, please submit your request here:

Return & Cancellation Request Form

Once we receive your request, we will confirm by email and provide the next steps.

As with all returns, the item must be in the same condition as when you received it — unworn or unused, with tags, accessories, and original packaging. A receipt or proof of purchase is also required.

Refunds

After we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be sent to your original payment method within 10 business days.

Please keep in mind that your bank or credit card company may need extra time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@luxcases.shop.

Contact Us

For questions about returns, cancellations, exchanges, warranty claims, or refunds, please reach out to:

support@luxcases.shop

Business hours:

Monday – Friday, 9:00–18:00 (Hong Kong Time)

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